The Voice Director is responsible for leading and expanding the organization’s international voice wholesale business. This includes managing carrier relationships, optimizing voice traffic routes, negotiating interconnect agreements, ensuring profitability, and developing strategic growth initiatives across global telecom markets.
The ideal candidate will have deep knowledge of wholesale voice trading, routing, interconnect management, and telecom carrier relations, along with strong leadership, communication, and analytical skills.
This role requires occasional international travel to attend industry events, meet with partners, and strengthen global business relationships.
Key Responsibilities
Strategy & Business Development
- Develop and execute the company’s wholesale voice strategy to achieve growth and profitability targets.
- Identify and pursue new business opportunities with global carriers, operators, and VoIP partners.
- Analyze market trends to define competitive pricing and product positioning.
Carrier Relations & Negotiations
- Build and maintain long-term relationships with international carriers and partners.
- Negotiate interconnect, bilateral, and unilateral agreements with Tier 1, Tier 2, and Tier 3 operators.
- Ensure best-quality routing, competitive pricing, and timely settlements.
- Represent the company at international telecom conferences, forums, and business meetings.
Operational Management
- Oversee voice trading, routing, and traffic management teams.
- Monitor voice traffic performance, quality (ASR, ACD, PDD), and profitability metrics.
- Collaborate with NOC and technical teams to resolve routing or quality issues promptly.
Financial Management
- Manage the P&L of the wholesale voice business unit.
- Control costs and margins, and ensure accurate forecasting and reporting.
- Coordinate with finance for billing, settlements, and dispute resolution.
Leadership & Team Development
- Lead and mentor a team of account managers, traders, and routing specialists.
- Foster a performance-driven, results-oriented culture.
- Drive automation and digital transformation in voice trading processes.
Key Performance Indicators (KPIs)
- Revenue and profit margin growth
- New carrier partnerships established
- Traffic volume and quality (ASR, ACD, NER)
- Settlement efficiency and dispute resolution rate
- Team performance and retention
