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Bot Developer

Cognizant - مبرمج/ة

عن بعد
Full Time
Experience in designing and developing chat
Deadline: 2025-12-05
About the Company

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Job Description

As a Bot Developer in the CAI Development Squad, your role is crucial in developing and optimizing chat and voice bots to meet customer needs. Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in Conversational AI platforms such as Cognigy. knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements.

Benefits
The annual salary for this position is between $ 80,000– $ 130,000 depending on experience and other qualifications of the successful candidate.
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Responsibilities
Technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
Drive the integration of new features and third-party system integrations to improve profitability.
Ensure the delivery of customer-valued, easy-to-consume services.
Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
Design, develop, train, and optimize chat and voice bots to meet customer needs.
Implement new features, including external application integrations.
Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
. Train bot Natural Language Understanding (NLU) models and analyze bot performance
Assess project issues and provide use case counseling.
Create and maintain comprehensive documentation and guidelines.
Design and deliver training programs for team members and customers.
Drive innovation within the CAI Bot Development Center of Excellence
Requirements
University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field
Programming proficiency in Python and/or NodeJS and JavaScript.
Experience in designing and developing chat and voice bots.
Strong understanding of Generative AI applications.
Excellent command of verbal and written English. German and/or Spanish are a plus.
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Job Details
Location عن بعد
Address online
Job Type Full Time
Degree N\A
Position Level N\A
Experience Experience in designing and developing chat