استعراض القائمة

Contact Center Program Manager

Cognizant - ادارة مشاريع

عن بعد
الكتروني
Experience with PPM expertise
Deadline: 2025-12-20
About the Company

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

Job Description

Cognizant is seeking a motivated and innovative Contact Center Program Manager that will be responsible for overseeing and managing multiple projects within the organization, ensuring alignment with strategic goals. Your role will involve coordinating with various teams to ensure successful project delivery and optimizing project management processes

Work Authorization:

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)


Location:

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada or United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.


Salary and Other Compensation:

The annual salary for this position is between $83,000 – $130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

 

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  •  
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

 

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don’t just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what’s right.
  • We foster an innovative environment where you can build the career path that’s right for you.

 

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

 

Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Responsibilities
Lead the planning and execution of multiple projects, ensuring alignment with strategic objectives.
Oversee project timelines, budgets, and resources to ensure completion on time and within scope.
Provide guidance and support to project teams, facilitating communication and collaboration across departments.
Develop and implement project management methodologies and best practices to enhance efficiency.
Monitor project progress and performance, identifying and addressing issues or risks.
Collaborate with stakeholders to define project goals, objectives, and deliverables.
Utilize Portfolio & Project Management (PPM) tools to track project status and generate reports.
Ensure compliance with company policies, procedures, and industry standards.
Foster a culture of continuous improvement, encouraging feedback and innovation.
Coordinate with external vendors and partners to support project delivery.
Provide regular updates to senior management on project status, risks, and opportunities.
Support the development of project management skills within the organization through training and mentoring.
Drive adoption of new technologies and tools to enhance project management processes.
Requirements
Experience: 10–12 years in program management.
Technical Skills: Strong background in Portfolio & Project Management (PPM).
Must be fluent in Portuguese and English
Experience with PPM expertise.
Excellent communication and interpersonal skills; ability to work effectively in a hybrid model.
Strong analytical and problem-solving abilities focused on achieving project goals.
Proven track record managing multiple projects simultaneously with successful delivery.
Proficiency in PPM tools and software for portfolio management and reporting.
Commitment to continuous improvement and innovation in project management practices.
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Job Details
Location عن بعد
Address online
Job Type الكتروني
Degree N\A
Position Level N\A
Experience Experience with PPM expertise