Fundraising Assistant Volunteer

SOS Children’s Villages takes action for children as an independent non-governmental social development organization. We build families for children in need, we help them shape the development of their communities, we respect varying religions and cultures, and we work in countries and communities where our mission can contribute to development. 

Various telemarketing campaigns are run annually by the Retention and Acquisition team within the FDC department. These activities primarily aim to process new donors, convert non-financial supporters into donors, and upgrade/reactivate current and lapsed donors.

• Title Vacant: Fundraising Assistant (Telemarketing) Volunteer.
• Duration of the mission: Three Months.
• Working Time: 37h/week

We are seeking a volunteer that can work collaboratively with our fundraising, gift processing, and donor services teams, has strong marketing and communications skills, to be responsive to our needs, and can help us refine and improve our overall telephone experience for our donors and supporters. Call quality, a positive donor experience, and adherence to SOS Palestine's’ brand and values are of the utmost importance.

SOS Palestine Telemarketing Program objectives:

• Recruit new individual donors for SOS via Committed and Regular Giving offers.
• Retain SOS's financial supporters and uplift via retention, mop-up and upgrade calling.
• Develop strong, positive relationships between SOS and its supporters through TM campaign calling.
• Consistently monitor and report on calls performance.

• Optimize individual TM campaigns as appropriate to improve campaign performance.

   

These campaigns include (but are not limited to) the following:

- Acquisition - Ongoing – Conversion calling outbound (Salesforce/Meta/Google Leads) Retention - (all outbound) Ongoing - Recovery calling.

- To successfully manage SOS Palestine's TM campaigns, it is expected that any prospective volunteer will be able to support the team in the standards and expertise detailed below;

• TM campaign management and execution
• Appropriate account management
• Detailed reporting and analysis of campaign performance
• Accurate and secure data transfer and storage as appropriate

Communications:

• Assist in drafting and writing content materials.
• Help in translation of communication materials, social media posts, press releases, and reports from Arabic to English (and vice versa).
• Draft stories from program after communicating with colleagues in programs. 
• Support in capturing photos during events, activities, and daily life at the Village.

Child Safeguarding (CS)

Responsible within own area of work to raise awareness of the SOS Child Protection Policy principles and to prevent and protect children from all forms of abuse, abandonment, exploitation, violence and discrimination.

Responsible to report any CS suspicion, concern, allegation or incident immediately, following Child Safeguarding reporting procedures. CS reports should be made to the IOR CS focal person and/or to the respective line manager.  

• Values and policies in line with SOS's values and policies

Volunteer Requirements:

• Based in Bethlehem
• 1 year or more of successful outbound telemarketing - preference given to telephone fundraising experience.
• Basic computer skills and familiarity
• Ability to handle donor services issues (complaints, questions, comments, follow-up, etc)