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Tech and Onboarding Specialist

SafetyWing - تكنولوجيا المعلومات

عن بعد
Full Time
the experience is undefined
Deadline: 2025-10-08
About the Company
About SafetyWing
 
At SafetyWing, we’re building a global social safety net for remote workers—simple health, insurance, and retirement products designed to replace national welfare systems. Our mission is to remove geographical borders as a barrier to equal opportunity and freedom for everyone. If we succeed, we believe this will be one of the most important tasks of our time. 

SafetyWing was founded to support nomads like ourselves by building an adaptable software-based global social safety net.

Our products are created by a fully remote team distributed across the globe and stretching ten timezones while headquartered in San Francisco.

We’re here to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone.

Job Description
SafetyWing (YC W18) is seeking a Tech and Onboarding Specialist interested in building a global safety net with us. Our top priority is to help our customers find solutions that help them get what they want and need. We aim to resolve customer problems openly and effectively, turning challenges into positive experiences that make our customers not only happy supporters of SafetyWing, but happy in general. We provide around-the-clock support with a flexible schedule. No fixed shifts - just daytime hours in your own time zone.
 
Our approach is grounded in these principles:
  • Be honest
  • Help the customer
  • Be clear and concise
  • Be kind and make the customer happy
Benefits
Fully remote work environment – work from anywhere globally
Our own global safety net, giving you worldwide health, income, and travel coverage
A minimum of four weeks of vacation per year
A new laptop
Potential to unlock equity compensation, yearly home office allowance and more
Responsibilities
Provide technical support via chat or email
Troubleshoot and resolve issues beyond first-line support
Handle operational tasks including data entry and Jira ticket management
Identify patterns in issues and recommend system or process improvements
Requirements
Has excellent English language skills (written and spoken)
Has strong analytical and problem-solving skills and the ability to work independently
Is comfortable working on weekends and available for 30+ hours a week
Has experience with debugging issues, Jira, SQL, and Postman
Extra shine if you have experience with Intercom, customer service, or healthcare
Asia and Americas time zone preference but EMEA also welcome
Apply for Job

If you have the necessary qualifications and want to join a successful team, apply for the job.:

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Job Details
Location عن بعد
Address online
Job Type Full Time
Degree N\A
Position Level N\A
Experience the experience is undefined
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