Director of Customer

As Director of Customer Success, you will lead our global Customer Success function—owning the full post-sale lifecycle, from onboarding through expansion and renewal. You’ll manage a team of CSMs, and act as the voice of the customer across the business. You’ll be accountable for key SaaS growth metrics including NRR, churn, expansion, and customer satisfaction.

You’ll work closely with Sales, Product, and Marketing to ensure a seamless customer experience and maximize customer lifetime value.