IT Assistant

The A.M. Qattan Foundation is seeking to recruit a motivated junior individual for the position of IT Assistant to work in its offices in Ramallah. The following is the description of this position:

Job Title: IT Assistant

Job Type: Full time

Line of Responsibility: Manager, IT Unit

Work Location: Ramallah

Responsibilities & Duties:

Technical and End User Support

• Troubleshoot and resolve IT-related problems in a timely manner and escalate to IT Manager where needed.
• Provide First level techشnical support and assistance to end users for hardware and software issues.
• Manage printing system, including printer setup, driver installation, and resolving printing-related problems.
• Assist with the Cisco Unified Telephone System, including phone setup, voicemail configuration, and troubleshooting telephony issues.
• Schedule and coordinate computer-related services, maintenance, and license renewals.

Networking and firewalls

• Assist in supporting and maintaining the network infrastructure as required by the Foundation's IT policy.
• Assist in supporting and maintaining network security services.

IT Inventory and procurement support

• Assist in the procurement processes of IT equipment, systems, and applications by providing specifications and analysis.
• Maintain and regularly update the IT inventory and generate the needed reports.

Managerial Tasks

• Implement Foundation IT policies and guidelines to ensure compliance and security.
• Maintain accurate records of IT occurrences and issues, as well as their resolutions.
• Identify and suggest possible improvements in IT procedures and workflows.
• Provide accurate information on IT products or services to end users and stakeholders.
• Perform miscellaneous job-related duties as assigned.

Competencies: 

• Effective communication skills (in English & Arabic).

• Ability to plan and align.

• Excellent interpersonal skills.

• Proven experience in providing end user support and troubleshooting for hardware and software issues.

• Familiarity with Cisco Unified Telephone System administration and troubleshooting.

• Familiarity with MYQ printing system setup, configuration, and problem resolution.

Other Job Factors

• Responsiveness around the clock (on call)