اخر موعد للتقديم :

2024-09-15

COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

 

POSITION DESCRIPTION

Amideast’s West Bank English Language Training Program Coordinator position is based at the organization’s office in Ramallah, with travel in the West Bank and East Jerusalem as needed.

The West Bank English Language Training Program Coordinator will assist the Program Officer  with the management, growth, quality, and sustainability of Amideast’s English Language and Training program portfolio in the West Bank and East Jerusalem, including English language teaching and learning programs for students and teachers, professional skills training, test preparation courses, and specialized training programs, including programs sponsored by donors and partners through grants and contracts. 

 

RESPONSIBILITIES

 

The employee will report to and receive general supervision, administrative guidance, and day-to-day supervision from the EL and Training Program Officer, West Bank. Specifically, the employee is responsible for the following duties:

 

• Answers inquiries about Amideast EL and training programs and services

• Administers placement tests, as needed

• Follow-up and collection of student grades and progress reports 

• Handles customer relations and registers clients and follows up with clients

• Assists in developing proposal, training contracts, and reports for donors and corporate clients

• Works with the Program Officer to support teachers and organize class schedules

• Daily monitoring of class progress, customer satisfaction, etc. to ensure our quality standard

• Assist in the recruitment, supervision, and routine monitoring of international and national trainers 

• Preparation of monthly teachers’ payments

• Preparation of teachers’ contracts

• Maintains student registrations in Proclass and office filing systems

• Maintains Amideast teacher resource library and Access library

• Create social media posts and respond to questions on social media in a timely manner

• Develop and update promotional materials

• Update Amideast website

• Assist in the development of marketing and sales plans 

• Develop and maintain EL and training alumni database

• Track and report program impact, as needed

• Collect and analyze feedback from customers to measure satisfaction and success

• Supervise department intern

• Any other duties as assigned

 

QUALIFICATIONS AND SKILLS

 

Required

• Bachelor’s degree in English, TESOL, TEFL, Education, or related field

• Minimum three years of relevant work experience, education/training sector preferred

• Written and spoken proficiency in English - A valid TOEIC exam score minimum of 785 or CEFR B2 equivalent.  

• Written and spoken proficiency in Arabic

• Excellent communication and organizational skills; detail oriented

• Strong customer service orientation

• Positive attitude and ability to work independently as well as part of a team and be self-directed and motivated

• Familiarity with computers, proficiency in Microsoft Word, Excel, Outlook

Preferred:

Experience in social media marketing and graphic design 

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis).

• Computer (laptop or desktop)

• Printer/Photocopier/Scanner/Fax

• Telephone

 

Up to 5% business travel may be needed to support programs as needed.

 

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

 

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

 

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.

 

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