Support/Helpdesk specialist

cognizant - موظف/ة

عن بعد

الكتروني

Intermedtiate

+1-5years

Deadline: 2026-01-02

Job Description

Join our remote dynamic team as a Specialist in Customer Handling and Troubleshooting specialist where you will leverage your expertise in POS Basics and Customer Service to enhance user experience. With a focus on technical knowledge you will address and resolve customer issues efficiently. This role offers a work-from-home model with rotational shifts providing flexibility and work-life balance.

-Qualifications -

Possess strong technical skills in POS Basics and Customer Service.
Demonstrate proficiency in troubleshooting technical issues.
Exhibit excellent communication skills in Spanish and English.
Have experience in EOD processing and POS Software & Hardware.
Show ability to work independently in a remote setting.
Display strong problem-solving skills and attention to detail.

Responsibilities

Address customer inquiries and issues related to POS systems ensuring timely and effective resolution.

Utilize technical knowledge to troubleshoot and resolve hardware and software problems

Provide exceptional customer service enhancing user satisfaction and loyalty.

Collaborate with team members to share insights and improve service delivery.

Document and track customer interactions and resolutions for continuous improvement.

Analyze customer feedback to identify trends and suggest improvements.

Ensure compliance with company policies and procedures in all customer interactions.

Maintain up-to-date knowledge of POS systems and industry trends. - Assist in the development of training materials for customer service representatives.

Support end-of-day processing tasks to ensure seamless operations.

Communicate effectively with customers in both Spanish and English.

Adapt to rotational shifts to meet the needs of our global customer base.

Contribute to the companys mission by enhancing customer satisfaction and operational efficiency.

Requirements

Ensure meeting daily KPIs

Receiving end-user calls

Provide first-level resolutions

Ticket creation/Categorization/Prioritization

Ticket escalation to respective Support Group

Incident resolution and recovery/Ticket Management

Ticket Closure

Follow up on existing tickets until resolution

Experience : 1 - 5 years

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Job Details

Location عن بعد

Address online

Job Type الكتروني

Degree N\A

Position Level Intermedtiate

Experience +1-5years

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