استعراض القائمة

Technical Account Manager

جديد

Paymentology - تكنولوجيا المعلومات

عن بعد
Full Time
Bachelor's
Intermedtiate
+8-10years
Deadline: 2025-12-16
About the Company

At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.

Job Description

We’re looking for a Technical Account Manager to act as the primary technical point of contact for clients, providing expert advice on implementation, optimisation, and ongoing support. This role ensures that clients' technical environments are aligned with their strategic goals while maintaining strong, trust-based relationships. If you excel at translating complex technical needs into actionable solutions, and thrive on collaboration between clients and internal teams, this is your opportunity to make a global impact.

 
Responsibilities
Develop and maintain strong relationships with key customers, acting as the primary point of contact for technical issues and inquiries.
Conduct regular meetings with clients to review technical needs, provide updates, and ensure continuous improvement.
Provide expert guidance on the implementation and optimisation of solutions.
Serve as the primary escalation point for technical issues that cannot be resolved through standard support channels.
Act as the Voice of the Client within Paymentology’s technical support, Product, and Engineering teams.
Deliver strategic guidance on best practices and optimal product usage to enhance performance.
Identify opportunities for clients to improve their technical infrastructure and overall system efficiency.
Conduct technical assessments and recommend improvements for enhanced reliability and scalability.
Requirements
Bachelor’s degree in Engineering, Computer Science, or a related field preferred; equivalent experience may be considered.
8–10 years of experience managing enterprise clients in the LAC region, with exposure to multinational corporations.
Strong communication skills in English and Spanish
Based in the LAC region
Previous experience in the payments domain and stakeholder management.
Hands-on experience with cloud platforms, networking, and large-scale technical environments.
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Job Details
Location عن بعد
Address online
Job Type Full Time
Degree Bachelor's
Position Level Intermedtiate
Experience +8-10years